KNOWEE CARDS, S.L., responsible for https://web.know.ee, is committed to making its website accessible, in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of websites and mobile applications in the public sector.

This accessibility statement applies to the website.

Compliance status
This website is partially compliant with RD 1112/2018 due to the exceptions and non-conformity of the aspects indicated in the following section.

Non-accessible content
The content listed below is not accessible for the following reasons:

Non-compliance with RD 1112/2018
The content listed below is not accessible for the following reasons (all of which are issues under review that will be improved in successive versions of the portals):

– Images may be found without accompanying explanatory text.
– Incorrect nesting of tags may still be found.
– There could be editing errors on the website.

Disproportionate burden
Not applicable.

Content not within the scope of applicable legislation
There may be office files in PDF or other formats published before September 20, 2018, that do not fully comply with all accessibility requirements. Although efforts have been made to ensure that most of them do comply.

Preparation of the next accessibility statement
This statement was prepared on 04/03/2023. The method used to prepare the statement was a self-assessment carried out by the responsible company.

Comments and contact information
You can make communications about accessibility requirements (Article 10.2.a of RD 1112/2018) such as:

– Reporting any possible non-compliance by this website.
– Conveying other difficulties in accessing content.
– Formulating any other query or suggestion for improvement regarding the accessibility of the website.

Through the contact form on this website or through the phone number (+34) 976 23 94 33. You can submit:

– Complaint regarding compliance with the requirements of RD 1112/2018.
– Request for accessible information regarding:
– Contents that are excluded from the scope of RD 1112/2018 as established by Article 3, paragraph 4.
– Contents that are exempt from compliance with accessibility requirements due to imposing a disproportionate burden.

In the Request for accessible information, the facts, reasons, and petition that allow confirming that it is a reasonable and legitimate request must be specified clearly.

Complaints and claims about accessible information will be made through the electronic headquarters and will be received and processed by the Information Systems area of Red.es.

Application procedure
If, after making a request for accessible information or complaint, it has been rejected, you disagree with the decision adopted, or the response does not meet the requirements set out in Article 12.5, the interested person may initiate a claim. A claim may also be initiated if the twenty working day period has elapsed without having obtained a response.

The claim can be submitted through the Generic Instance of the Electronic Headquarters of the Ministry of Economic Affairs and Digital Transformation, as well as in the rest of the options included in Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations. Claims will be received and processed by the General Sub-Directorate of Service Inspection of the Ministry.

Additional content
This portal has been designed to ensure maximum accessibility and usability, allowing anyone, regardless of their abilities, to access the contents and services offered.

If you need to adjust the text size or background color of the page, you can do so through the standard configuration options of your browser. To modify the text size in the main browsers, follow these instructions:

Internet Explorer, Mozilla Firefox, and Opera: “View” Menu > Text Size.
Safari: “View” Menu > Make text bigger.
Google Chrome: Settings menu > Zoom.

Additionally, you can use the following keyboard combinations to change the text size:

Ctrl +: Increase size.
Ctrl -: Reduce size.
Ctrl 0: Restore original size.

At Knowee, we continuously work to improve the accessibility of our portal. If you encounter any difficulty accessing the contents or services, please do not hesitate to contact us through our electronic headquarters or by sending an email to support@know.ee. Your feedback is essential to help us continue improving.